Customer Service / Dispatcher
Location
Irving, TX
Pay Rate
$15 - $18 per hour
Job Description

Essential Duties and Responsibilities:

· Dispatch, manage and allocate resources to meet the expectations of our clients.

· Call customers to confirm maintenance appointments and schedule as necessary.

· Follow up with phone calls upon completion of work performed.

· Request that clients share positive experiences through reviews.

· Anticipate and mitigate conflicts in allocations of resources before it effects the client’s experience.

· When an issue arises with client dissatisfaction, take immediate action to resolve.

· Work closely with Customer service to coordinate scheduling.

· Offer new service agreements and renew existing service agreements.

· Grow, monitor and maintain the maintenance programs; update changes in ownership, add new install job information and review reasons for non-renewals.

· Receive, record and maintain sales lead information, set appointments as necessary.

· Communicate clearly, precisely, and in a friendly manner with associates, superiors, vendors and customers. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.

· Ensure the accurate capture, data entry and maintenance of customer information.

· Be familiar with our company, products, and services so many questions can be answered without consulting others.

· Alert managers quickly to significant customer issues, serving as a champion of the client to our company.

· Perform dispatching and scheduling of service technicians and other resources.

· Win the confidence of new clients when they call for service or repairs.

· Schedule the client appointment and assign/match qualified staff to perform the work.

· Increase revenue from established customers and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management.

· Follow-up on all leads, proposals, and potential sales until closed or lost

Job Types: Full-time, Contract

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